Intuit Accountants News Central
Complete Payroll Discontinued on Dec. 31, 2011
We want to make sure you are aware of significant changes to the Intuit® product lineup well in advance. As of December 31, 2011, we will discontinue our Complete Payroll service, while focusing on Intuit Full Service Payroll and Intuit QuickBooks Assisted Payroll for customers who want to outsource payroll responsibilities to Intuit.
Our competitors have been communicating that Intuit is getting out of the full service payroll business. That is false. We remain committed to serving our customers with easy-to-use and error-free full service payroll offerings. We are discontinuing Complete Payroll because it is built on an older technology platform that makes it difficult to maintain. As part of our “technology refresh” program, our payroll team has built a new offering that we believe will be a significant improvement: Intuit Full Service Payroll. Click here to find more information about Intuit Full Service Payroll.
What are your customers’ options?
We understand that your customers will need to find a comparable payroll solution, and we are committed to providing them with the best tools available for effectively managing their payroll. Here are the transition options for your clients:
1) Intuit QuickBooks Assisted Payroll and Intuit Full Service Payroll are two options to consider. Both offer many of the features your clients currently enjoy with Intuit Complete Payroll, including processing and filing of tax forms. You can find detailed comparison information on our website. We have a specially trained team of payroll experts to provide a personalized consultation of our customers’ payroll needs and will recommend the appropriate Intuit Payroll service.
2) If they choose, customers can stay on Complete Payroll for the remainder of 2011 and we will process all year-end forms for them. Intuit can set up Complete customers to begin running payroll on a different Intuit Payroll service beginning in January 2012.
How will Intuit manage the discontinuation?
First, we are giving customers as much advanced notice as possible (at least 6 months). We are communicating to all customers via email, paper mail, and phone to make sure the transition is as smooth as possible and customers are educated about their choices. We also have a dedicated team available to work with your clients on this transition. This team is available 6 a.m. – 6 p.m., Pacific Time, at (866) 820-6377.
How can you get more information?
You and your customers have access to a website that offers comparison charts, FAQs, payroll service info and contact numbers. Click service discontinuation for more detail.
Our dedicated team is also available to answer additional questions and determine the best payroll options and transition process for your clients. Please call us at (866) 820-6377 to speak with an agent.
We know many of your clients rely on Intuit to help manage their payroll, and we want you to know that we are here to work closely with you and your clients to meet their payroll needs. We continue to be focused on developing the most effective payroll offerings to provide you and your clients with the best possible features and the highest quality service.
Learn more about Intuit Payroll services:
Intuit QuickBooks Assisted Payroll
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