Intuit Accountants News Central
Save Dialing Time by Using Search/Ask
It’s tax season, and that means your time is at a premium. Sometimes, the last thing a tax preparer wants to do is spend time on the phone getting answers to complicated questions, especially if the answers are available at the click of a mouse.
Welcome to Ask Lacerte® and Ask ProSeries®, two search/self-service pages that feature one-click access to many of the most popular questions we get on our phone support calls or through online searches. The beauty of Ask Lacerte and Ask ProSeries is that we’ve anticipated your questions, and as a result, we provide the answers you need right now.
Here are our TOP calls we receive; Search/Ask could save you a lot of time in finding the answers to these questions:
- Forms Availability/Release Dates questions – when will forms be final (available to e-File); do you expect these to be diminished in frequency this year?
- I would like to check (double check) the status of my return.
- Help me update the status of the return.
- e-File How-Do-I questions – how to e-File, e-File state only and e-File corporate extensions
Of course, each preparer has his or her own particular needs. As always, phone support is available to answer questions. However, when time is short and you must have an answer right now, check out Ask Lacerte and Ask ProSeries. It’s quite likely you can get your questions answered within a matter of moments.
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